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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

94%
91%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"The staff is sensational as is the facility. It runs like a well oiled machine instilling confidence in the patient."

"Lakeshore Eye Surgery Center was excellent in all ways. Staff was very friendly, kind, helpful and caring. "

"Everyone from the receptionist, nurses and doctors was exceptional. I recently had shoulder surgery due to a fall and they were especially considerate to my pain and limitations on that side. I would highly recommend these professionals."



"I was hesitatant to go to a Surgery Center thinking a hospital was better but because the center was so close to home I decided to use the Surgery Center - and was very pleased with the decision. I would recommend it to everyone-"

"Everyone at facility seemed very professional. Everything related to the procedure was performed in a timely & efficient manner."

"My experience was overall excellent."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.